【摘 要】
:
本文在广泛查阅国内外网络教育服务质量文献的基础上,界定了E-learning和网络教育服务质量的概念,构建了网络教育服务质量的评价指标体系;利用问卷调查和实地访谈的方法对指标进行了验证分析,运用统计分析软件对调查结果进行了信度、效度、相关性和主成分等分析;确定了评价网络教育服务质量的关键指标,并对一家网络教育机构的服务质量运行情况进行了实证分析.
【机 构】
:
北京理工大学管理与经济学院 北京 100081
论文部分内容阅读
本文在广泛查阅国内外网络教育服务质量文献的基础上,界定了E-learning和网络教育服务质量的概念,构建了网络教育服务质量的评价指标体系;利用问卷调查和实地访谈的方法对指标进行了验证分析,运用统计分析软件对调查结果进行了信度、效度、相关性和主成分等分析;确定了评价网络教育服务质量的关键指标,并对一家网络教育机构的服务质量运行情况进行了实证分析.
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