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目的利用热线有效地进行献血宣传,做好献血咨询服务工作。方法通过分析献血者咨询项目的比例,了解民众对无偿献血的关注点,有针对性地进行献血咨询及宣传工作。结果2010年及2011年咨询较多的问题有献血招募及关爱活动、献血知识、采供血行业热点事件、献血地点、献血后血液检测结果及用血费用报销。其中,与2010年相比,2011年献血招募及关爱活动,采供血行业热点事件等关注度增高。结论献血者及咨询者对献血知识、献血地点、献血后血液检测结果、用血费用报销,尤其是献血招募及关爱活动、采供血行业热点事件等较为关注。可从这些方面加大工作力度,妥善解释引导,完善献血咨询工作。
Purpose To use the hotline to effectively promote blood donation, blood donation advisory services. Methods By analyzing the proportion of blood donors counseling projects, to understand the people’s concerns about blood donation, targeted blood donation counseling and advocacy work. Results In 2010 and 2011, there were more consultation questions such as blood donation, recruitment and care activities, knowledge of blood donation, hot events in the blood collection and supply industry, blood donation sites, blood test results after blood donation, and blood expenses reimbursement. Among them, compared with 2010, blood donation and care activities in 2011, mining and blood supply industry hot issues such as increased concern. Conclusion Blood donors and consultants are more concerned about blood donation knowledge, place of blood donation, blood test results after blood donation, blood reimbursement, especially blood donation recruitment and care activities, blood collection and blood supply hot issues. From these aspects, we can intensify our efforts to properly guide and improve blood donation counseling.