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本文采用扎根理论取向的数据分析方法,通过一个探索性案例研究,揭示ERP实施中关键用户角色转变的内涵及影响这一转变的因素。主要研究发现是:ERP实施中关键用户的有效参与包括深度参与行为和高度心理投人两方面;成功实施ERP的基础条件包括关键用户良好的个人素质等四个方面;关键用户的角色转变内涵包括其在公司内地位的提升等七个方面,其角色转变受其有效参与和成功实施ERP的基础条件影响。
This article uses grounded theory-oriented data analysis methods, through an exploratory case study, reveals the connotation of key user role changes in ERP implementation and the factors that affect this transition. The main research findings are: The effective participation of key users in ERP implementation includes two aspects of deep participation behavior and high psychological input; the basic conditions for the successful implementation of ERP include four aspects of key users’ good personal qualities; the key user’s role change implications include: Its role in the improvement of the status of the company within seven areas, its role change is affected by its effective participation and the implementation of the basic conditions for the successful implementation of ERP.