Effectiveness refers to the measure of to what extent goals are accomplished,this study will focus on determining how effective online learning is,more specifically how it fares during times of COVID-19 pandemic and focused on undergraduate students.Many studies have been previously been made regarding online learning effectiveness,however there are not many studies referring to online learning in times of pandemic and even fewer focused on developing nations like the Dominican Republic.The purpose of this study is to determine the effectiveness of online learning in times of COVID-19 of undergraduate students in the Dominican Republic.This research is necessary because of how the country have switched completely,albeit temporarily to a fully online teaching modality due to COVID-19,this sudden change was done without much infrastructure,teaching materials or pacification previously adapted to this particular situation,therefore assessing how effective has online education has been during this period will contribute to the country’s current situation and any future challenge that may arrive and need a similar approach.In order to understand this problematic as well as to get useful information from the volunteers,undergraduate students from UTESA University,interviews will be used to collect information which will later be analyzed using the qualitative methodology with a narrative inquiry approach.Finally conducting this study is expected to provide much needed information in this subject that may serve as guidance for a future reform of the higher education system in the country,putting special focus on the online learning modality.