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胡锦涛总书记在庆祝中国共产党成立90周年大会上的讲话中要求:“各级党政机关和干部要坚持工作重心下移,经常深入实际、深入基层、深入群众,做到知民情、解民忧、暖民心。”政府的人力资源社会保障部门担负着就业、社会保障、维权等与百姓切身利益密切相关的管理、服务职责,其中劳动人事争议仲裁工作更是处在定纷止争、化解劳资矛盾的最前沿,责任重大。只有把“知民情、解民忧、暖民心”的要求贯穿在人力资源社会保障部门工作的全过程,贯穿在劳动人事仲裁工作
In his speech at the General Assembly celebrating the 90th anniversary of the founding of the Chinese Communist Party, General Secretary Hu Jintao demanded: “Party and government organs and cadres at all levels should persistently shift their work center of gravity down to the actual level, go deep into the grassroots level, deepen the masses, Worry and warmth of the people. ”The government's department of human resources and social security undertakes management and service duties that are closely related to the vital interests of the people such as employment, social security and rights protection. The arbitration of labor and personnel disputes is even more determined and controversial. Resolve the most advanced labor-management conflicts, a major responsibility. Only through the whole process of working in the social security department of human resources, the requirement of “knowing people's feelings, resolving popular worries and warming people's hearts and hearts” runs through labor arbitration work