论文部分内容阅读
1案例分析1.1背景H市供电公司分管低压客户电费回收的狄主任,每月常态工作之一是通过SG186系统将低压客户欠费情况搜索列表,关注和督促大额欠费(一般指低压客户500元以上的欠费)催收。今年2月底的一天,狄主任通过SG186发现两低压客户(分别属于甲、乙两个抄表员)欠费金额较大,分别为6533.68元和1836.76元。经询问抄表员得知:两客户由于出租场地涉及同一用电地点的迁出和迁入单位,因用电时间问题扯皮,都不愿意交费,抄表员多
1 CASE STUDY 1.1 Background H City Power Supply Company Director Di, who is in charge of recovering the electricity of low-voltage customers, one of the normal tasks of the month is to search and list the arrears of low-voltage customers through the SG186 system, and pay attention to and urge large arrears Yuan or more arrears) collection. One day in the end of February this year, Director Di found through SG186 two low-voltage customers (respectively, A, B two meter-reading) owed a larger amount of arrears, respectively, 6533.68 yuan and 1836.76 yuan. Upon inquiry, the meter-reading clerks learned that as the two customers involved in moving out and moving in units of the same electricity-consuming place for rent, they were reluctant to pay due to the time-consuming use of electricity and the number of meter-reading workers