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目前常用的门诊预约挂号方式以患者主导式预约模式为主,医方仅提供预约资源,由患方自主选择预约科室、专业与医师级别。这种模式存在盲目预约造成资源浪费、实名验证环节后置、不能缓解号源供需矛盾等问题。为解决上述问题,探索一种基于病情描述的预约挂号登记模式,在固有的预约环节以外,增加对患者身份信息和病情资料的人工审核机制,从而达到合理配置资源、平衡供需结构、验证实名身份的目的。通过对北京市某三甲医院2015年预约数据进行x~2检验,结果显示基于病情描述的预约挂号登记模式全年爽约率由20.34%下降到7.99%(P<0.01),显著低于患者主导式预约模式。预约登记模式可作为有效的实名预约途径推广,并进一步验证其在合理配置预约号源资源方面的应用效果。
At present, the most commonly used outpatient appointment registration method is patient-oriented reservation mode, and the medical provider only provides the reservation resources, and the patient independently selects department, specialty and physician level. There is a blind reservation of such a model resulting in waste of resources, real-name verification after the home, can not alleviate the source of supply and demand contradictions and other issues. In order to solve the above problems, this paper explores a registration registration model based on the condition description, adds the manual review mechanism of the patient’s identity information and disease data beyond the reserved part of the reservation so as to achieve the rational allocation of resources, balance the supply and demand structure, verify the real name the goal of. According to the x ~ 2 test of 2015 appointment data of a top three hospital in Beijing, the results showed that the rate of premature registration based on the disease description decreased from 20.34% to 7.99% (P <0.01), significantly lower than that of patients’ dominant Reservation mode. Appointment registration mode can be used as an effective way to promote real name reservation, and further verify its application in the rational allocation of reservation source resources.