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对于企业的社交账号而言,负面评价几乎是不可避免的一种信息,任何企业都要做好应对准备。我们不妨先从一些基本的知识开始。1,“亲近朋友,但更要亲近敌人”。人们也许会在网上发表一些关于你们公司的负面言论,但是,你并不知道。总有一些东西是在你的视线范围之外的。事实上,非常重要的一点是,让负面信息发布在你能够容易看到的地方—比如你自己的网站或者官方社交账号上。另外,你要对负面评价作出回应。
For corporate social accounts, negative reviews are almost inevitable as a message that any business needs to be prepared. We might as well start with some basic knowledge. 1, “Close friends, but more close to the enemy ”. People may post some negative remarks about your company online, but you do not know. There is always something out of your sight. In fact, it’s very important to have negative information posted where you can easily see it - for example, on your own website or on an official social account. In addition, you have to respond to negative comments.