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现代企业的核心霓争力往往是由企业所拥有的人力资源决定。企业管理学中的“二八”原则告诉我们,企业80%的业绩是由20%的员工创造的,这20%的员工就是关键员工。这些员工对企业的总体绩效的好坏起着特别重要的作用,他们是企业核心能力的主要创造者。物业管理企业同样如此,其关键员工的去留对企业具有举足轻重的影响,如何有效地管理关键员工是许多物业管理企业迫切需要解决的问题。1.识别关键员工谁是关键任务员工呢?首先要明确哪些是实现战略目标不可或缺的、最重要的核心人员,并对员工队伍的现实任职素质进行大盘点,设想哪些人能够给公司带来重大的收入与消耗大量的成本。其实关键员工并不仅仅是董事会成员和高层管理人员,在一个成熟的物管企业,关键员工涵盖了各个部门,包括关键管理人员、关键技术人员,以及熟练的工人,如物业费用测算人员、高级电工、电梯管理工、消防安全系统管理技术人员等等。提高他们的绩效将大大影响客户和业主的满意度。公司应该注意他们,提高他们的工作绩效,就会使公司的财务绩效产生明显的差别。物业管理是一个劳动密集型、专业技术综合性强的行业,同时也是与客户接触频、密度高的行业,关键员工对物业管理运作的顺利进行有着特殊作用,如果关键员工流失,对企业会造成巨大的损失。例如物业管理项目经理、熟悉项目和业主情况的一般管理人员,如果不断流失,势必影响业主对物业管理的满意度,也会对物业管理的正常运行产生消极作用。所以关键员工的人力资源管理是物业管理企业人力资源管理的核心。
The core negotiating power of modern enterprises is often determined by the human resources owned by the enterprise. The “28” principle in enterprise management tells us that 80% of the company’s performance is created by 20% of its employees. This 20% of employees are key employees. These employees play a particularly important role in the overall performance of the company. They are the main creators of the company’s core competencies. The same is true for property management companies. The retention of key employees has a decisive impact on the company. How to effectively manage key employees is an urgent problem that many property management companies need to solve. 1. Identify key employees Who are the key task employees? First of all, make clear which are the most important core personnel for achieving the strategic objectives, and make a large inventory of the actual quality of the employees, and imagine who can bring the company to the company. To come to significant income and consume a lot of costs. Actually, key employees are not just board members and senior management personnel. In a mature property management company, key employees include various departments, including key management personnel, key technicians, and skilled workers, such as property cost estimators and senior staff. Electricians, elevator managers, fire safety system management technicians, etc. Improving their performance will greatly affect customer and owner satisfaction. Companies should pay attention to them and improve their job performance, which will make the company’s financial performance significantly different. Property management is a labor-intensive, professional and technical integrated industry. It is also an industry with frequent contact with customers and high density. Key employees have a special role in the smooth operation of property management operations. If key employees are lost, it will cause Huge loss. For example, property management project managers, general managers familiar with the project and the situation of the owners, if they continue to lose, will inevitably affect the owner’s satisfaction with the property management and will also have a negative effect on the normal operation of the property management. Therefore, the human resources management of key employees is the core of the human resources management of property management companies.