去年12月,天津新世界百货公司开业,在媒体引发了“顾客是上帝还是朋友”的新服务观念大讨论。许多企业参加了这个热门话题的讨论。出租汽车公司的经理讲公司规范服务的制度如今成了乘客拒付车费的借口;服饰柜的员工讲一件5000元的皮衣,顾客染发染坏了衣领,于是来退换。商家难道只能做赔钱的买卖?“消费者是上帝”不就造成了买卖双方的不公平待遇? In December last year, Tianjin New World Department Store opened, and the media initiated a new discussion on the concept of “customer is God or a friend”. Many companies participated in the discussion of this hot topic. The taxi company’s manager said that the company’s normative service system has now become an excuse for passengers to refuse to pay their fares; the clothing cabinet’s employees speak a leather garment of RMB 5,000, and customers’ hair dyed their collars and returned them. Can businesses only do money-losing trades? “Consumers are God” does not create unfair treatment for buyers and sellers?