针对目前高职《呼叫中心运营实务》课程与教学内容体系构建与实施中教材体系、教学内容、考核标准与职业标准脱节问题,提出校企合作开发课程、实践教学、考核机制多元化等建议。 Aiming at the problems of the teaching material system, teaching content, assessment standards and professional standards in the construction and implementation of the “Call Center Operation Practice” curriculum and the teaching content system in higher vocational colleges, this paper puts forward such suggestions as the cooperation between universities and enterprises in the course development, practice teaching and examination mechanism diversification.