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目的:探讨人性化管理在骨科护理管理中的应用效果。方法:将浙江省宁波市第九医院骨科住院部于2015年6月~2016年3月收治的120例患者随机分为对照组和观察组,每组60例。对照组采用常规护理,观察组在常规护理的基础上给予人性化护理,比较两组不良护理事件发生率和患者的满意度。结果:观察组不良护理事件发生率明显低于对照组(P<0.05),护理满意度明显高于对照组(P<0.05)。结论:将人性化护理用于骨科护理,不仅能够改善患者的焦虑、恐惧等不良心理,而且能有效减少护患矛盾,提高患者对护理服务的满意度。
Objective: To explore the effect of humanized management in orthopedic nursing management. Methods: One hundred and twenty patients admitted to Department of Orthopedics, Ninth Hospital of Ningbo City, Zhejiang Province from June 2015 to March 2016 were randomly divided into control group and observation group, 60 cases in each group. The control group was treated with routine nursing. The observation group was given humanized nursing care based on routine nursing care. The incidence of adverse nursing events and patient satisfaction were compared between the two groups. Results: The incidence of adverse nursing events in the observation group was significantly lower than that in the control group (P <0.05), and the nursing satisfaction was significantly higher than that in the control group (P <0.05). Conclusion: The use of humanized nursing in orthopedic nursing can not only improve the anxiety and fear of patients, but also effectively reduce the contradiction between nurses and patients and improve their satisfaction with nursing services.