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国网长沙供电公司作为省会城市供电企业,管辖146家高危重要客户和152家重点关注客户,是湖南省供电服务最为敏感的区域。城市建设项目如火如荼,长沙城区电网建设却较为滞后,各级电网尤其是配电网络运行环境恶劣,电网突发故障、突发事件频发。在做好事故应急抢修工作的同时,必须开展电网突发故障、突发事件有可能造成大面积停电的预警客户服务工作,即:通过汇报政府部门,联合预警区域社会各部门,开展新闻发布、短信通知、现场及时告知、主动上门送达通知函、面对面沟通交流等工作,稳定客户情绪,最大限度地降低发生媒体不实报道、大规模投诉群体性事件的可能性减少可能产生的停电损失和
State Grid Changsha power supply company as the capital city power supply enterprises, the jurisdiction of 146 critical high-risk customers and 152 key customer focus, power supply services in Hunan Province is the most sensitive areas. Urban construction projects in full swing, Changsha city power grid construction is lagging behind, all levels of power grids, especially the distribution network operating environment is abominable, sudden grid failure, unexpected incidents. While carrying out accident emergency repair work, it is imperative to carry out early warning customer service work in the event of emergent grid failure and unexpected power cut-off. That is, by reporting to the government departments and jointly warning the various social sectors in the precinct areas, conducting press releases, SMS notification, on-site timely notification, take the initiative to serve the notice, face-to-face communication and other work to stabilize customer sentiment, to minimize the occurrence of untrue media reports, the possibility of large-scale complaints of mass incidents may reduce power outages and losses