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某供电公司领导在营销服务分析会上指出:一些客户对我们服务工作进行投诉,就在于少数服务人员没能把握好细节,或态度不随和,或言语偏犀利,或表情显僵硬,或沟通不主动,或解释不耐心等,这说明我们的工作还没有做好,服务还没有做细。这位领导的话,颇有道理。当今,客户对电能的依赖程度有如鱼水关系,没有电的世界,不但暗淡无光,生活也将难以为继。正因为
Some power company leaders at the Marketing Services Analysis pointed out: Some customers complain about our service work, that is, a small number of service personnel failed to grasp the details, or the attitude is not easy, or the language is too sharp, or the expression was stiff, or communication is not Take the initiative, or explain impatience, which shows that our work has not been done yet and the service has not been done yet. The words of the leader make good sense. Today, customers rely on electricity as the relationship between fish and water, there is no electricity in the world, not only bleak, life will be unsustainable. because