根据本刊上期报道,广州市有线电视整转之后,顾客满意度只有百分之三十几。而笔者的母亲,一位广州的退休教师,就是大多数不满意的客户之一。关于数字电视,她常常说的一句话是:“让电视气死了!”——要么无法调到想看的节目;要么有的频道莫名消失数天;要么拨打服务电话无人接听;要么上门维修工无法解决问题,说好第二天再来却不见踪影(那是康佳牌机顶盒,还有三年的服务合同)。两位邻居还嘱咐我母亲,一定要把上门维修工带到他们家去,因为同样问题一大堆……很难想象,当垄断成为运营商的生存条件和惯性思维,有线数字电视如何能与IPTV竞争本刊其他文章还提到,广电运营商的日子其实也不好过,一大现实问题是:整转之后无法大幅调升收费、而营运成本却大幅上升——如此维持健康、正常的运营都难,更遑论在竞争中取胜其实,这个矛盾可以化解,前提是数字电视需要“改变设计的思维”! According to the periodical reports, Guangzhou Cable TV after the turnaround, customer satisfaction was only 30%. The author’s mother, a retired teacher in Guangzhou, is one of the most unsatisfied clients. On the digital television, she often said the sentence is: “TV mad! ” Or can not be transferred to want to see the program; or some channels inexplicably disappear for days; or call the service no one answered; Or home repairman can not solve the problem, say good again the next day disappeared (that is Konka card set-top boxes, there are three years of service contracts). Two neighbors also asked my mother must take home repairman to their home, because a lot of the same problem ... ... It is hard to imagine, when the monopoly of operators to become the living conditions and inertia of thinking, digital cable TV how can IPTV Competition Articles published in other articles also mentioned that the days of radio and television operators are not as good as ever. One of the real problems is that after the turnaround, the charges can not be raised substantially while the operating costs have risen sharply - thus maintaining a healthy and normal operation Are difficult, let alone win in the competition In fact, this conflict can be resolved, provided that digital television needs “change the design of thinking ”!