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供电服务工作是用电客户与供电企业建立供电关系的重要环节,工作的质量和效率直接关系着公司企业形象和持续发展。为加快客户上电速度,需要通过在业务受理、现场勘查、答复供电方案、竣工验收、装表接电各阶段做好内部流程管控以及与客户的沟通工作,变被动服务为主动服务,理顺涉及业扩工作各岗位的衔接,实现各项业务闭环管理。1“2+5”营销便民服务模式实施背景1.1加强营销业务服务舆情防控随着社会通讯信息的迅速发展,手机短信、微信、网
Power supply service is an important link between power supply customers and power supply enterprises. The quality and efficiency of the work are directly related to the corporate image and sustainable development. In order to speed up the customer’s power-on, it is necessary to improve the internal process control and communication with customers through business acceptance, on-site survey, reply power supply plan, completion and acceptance, loading and unloading stages, change passive service to active service, Involved in the industry expansion of the convergence of various positions, to achieve the business closed-loop management. 1 “2 +5 ” marketing convenience service mode implementation background 1.1 to strengthen the marketing business services public opinion prevention and control With the rapid development of social communication information, SMS, WeChat,