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医院的人性化服务,就是要为病人提供其合理所需的一切服务。人性化服务的基础是什么?医患沟通是人性化服务的基础。赵升田说,这些年医患关系紧张,主要原因是医疗行业出现的“红包”、“回扣”、乱收费等不良现象,让许多患者对医院缺乏信任。他认为医院要赢得信任,必须主动加强与病人的沟通,及时发现问题,改进工作。医院实行出院病人随访制度,了解患者对医院医疗服务质量的满意程度,征询对医疗工作的意见。他说,这一招很灵,医院共收集病人反馈意见上万份,为
The hospital’s human service is to provide the patient with all the services it needs reasonably to do. What is the basis of human service? Doctors and patients communication is the basis of human services. Zhao Shengtian said that the tension between doctors and patients in these years is mainly due to the unfavorable phenomena such as “red envelopes”, “kickbacks” and arbitrary charges in the medical industry, leaving many patients with lack of trust in hospitals. He believes that to win the trust of the hospital, we must take the initiative to strengthen communication with patients, identify problems in time and improve their work. Hospital implementation of discharged patients follow-up system to understand the patient’s satisfaction with the quality of hospital medical services, medical advice for consultation. He said that this move is very spiritual. The hospital collected a total of tens of thousands of patient feedback opinions