【案例】大学毕业了,同学们要么已经在公司上班,要么忙着求职,可孔辉每天只是埋头看书。一想到上次在那个事业单位的实习经历,他就觉得害怕。实习第一天,接客户电话的时候,孔辉很紧张,说话结结巴巴,词不达意;部门领 【Case】 After graduating from college, my classmates are either already working in the company or are busy with job hunting. However, Kong Hui just keeps reading every day. He was scared to think of the internship experience at the last institution. On the first day of internship, when he answered a customer’s phone call, Kong Hui was very nervous, his speech was stammered and his words were not satisfactory.