论文部分内容阅读
国际质量科学院院士、俄罗斯质量组织第一副主席尤里.古萨科夫在第八届中国上海国际质量研讨会上发表主题演讲,重点阐述了EFQM(欧洲质量管理基金会)卓越模式的三大模块——“卓越”基本理念,EFQM卓越模式准则,RADAR逻辑方法,着重介绍了制造业中的理光欧洲公司如何按照EFQM模式来改进绩效的应用案例。本刊特此编译古萨科夫院士的演讲论文,以飨读者。
Yuli Gusakov, an academician of the International Academy of Quality Science and the first vice chairman of the Russian Quality Organization, delivered a keynote speech at the 8th Shanghai China International Quality Symposium focusing on the top three EFQM (European Quality Management Foundations) excellence models Module - Basic Principles of Excellence, EFQM Excellence Model Guidelines, and RADAR Logic Approach highlight application stories of how Ricoh Europe companies in the manufacturing industry can improve their performance against the EFQM model. Here is a compilation of Gazianakov’s speech thesis, to readers.