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在西南航空,你与每个在此工作的人交往时,会有一整套准则和方法。在这儿,最容易使你陷入麻烦的事是冒犯其他员工。我们要求人们善意地对待他人。这有助于增进良好的工作关系。——西南航空某经理
In Southwest Airlines, you have a set of guidelines and methods for interacting with everybody who works there. Here, the most troublesome thing to do is to offend other employees. We ask people to treat others in good faith. This helps to promote good working relationships. A manager of Southwest Airlines