我们常常收到一些机手的来信,谈到他们在机器使用中遇到的各种疑难问题,要求编辑部帮助解决,对这些来信,我们根据不同情况,都尽力及早分别给予回音。其中凡与生产厂家有关的,立即转给厂方,并附上编辑部的意见。一般厂家对此都比较重视,在接到转函后,或针对用户提出的各种问题,一一给予认真解答,或立即派人前往用户处进行维修服务,态度十分热诚,从下面发表的两个厂家的信件中可见一斑。我们感谢读者对编辑部的信任,同时也赞扬生产厂家对用户的热诚服务态度。今后我们愿意继续做好用户与厂家之间的信息沟通工作。但是考虑到目前我国农机生产厂家都十分重视产品售后服务工作,一般都设有用户服务组(科),用户在产品使用中遇到难题,直接与生产厂家联系,不仅能够得到热情服务,而且还可以省去编辑部的中转时间,使问题及早得到解决。因此我们鼓励农机用户,今后在工作中如果遇到产品使用方面的问题,可与生产厂家直接联系,不必有任何顾虑。其间遇到麻烦,如果转告编辑部,我们将尽力帮助解决。另外,为了提高农机使用水平,减少机械故障和损坏,我们建议用户在购买机器后,首先到有关部门参加技术培训,并在使用机器前认真阅读使用说明书,严格遵照技术规程操作机器。同时我们也希望生产厂家进一步完善产品售后服务工作,定期巡回服务,主动及时地解决用户在产品使用中遇到的各种难题。 We often receive letters from some flight attendants about the various problems they encountered in the use of the machine and asked the editorial department to help them solve the problems. For each of these letters, we endeavored to give an early reply, respectively, depending on the situation. Where it is related to the manufacturer, immediately transferred to the factory, and attach editorial comments. General manufacturers are more emphasis on this, after receiving the transfer letter, or for various problems raised by the user, one by one to give a serious answer, or immediately sent to the user at the maintenance service, a very enthusiastic attitude, published from the following two A letter from the manufacturers can be seen. We thank the readers for their trust in the editorial department and also praised the manufacturer’s dedicated service to users. In the future we are willing to continue to do a good job of communication between users and manufacturers. However, taking into account the current agricultural machinery manufacturers in China have attached great importance to product service work, are generally equipped with user services group (Section), the user encountered problems in the use of the product, direct contact with the manufacturer, not only to be enthusiastic service, but also Can save the transit time of the editorial department, so that the problem can be solved as soon as possible. Therefore, we encourage users of agricultural machinery in the future if you encounter problems in the use of products, manufacturers can contact directly, without any worries. In the meantime we have trouble, if we tell the editorial department, we will try our best to help solve it. In addition, in order to improve the level of agricultural machinery, reduce mechanical failure and damage, we recommend that users purchase the machine, the first to the relevant departments to participate in technical training, and read the manual before using the machine, in strict accordance with the technical regulations of the machine. At the same time we also hope that the manufacturer to further improve the product after-sales service, regular roving service, take the initiative to promptly solve user problems encountered in the use of the product.