他叫李玉文,同许多“老三届”一样,上山下乡后进了工厂,1992年调到南京新街口百货商店乐器柜台当了一名普通的营业员。他没有豪言壮语,也没有惊天动地之举,只是凭着丰富的社会阅历和对生活的独到理解,用火一般的热情和过硬的服务本领,全身心地扑在工作上,在平凡的三尺柜台谱写了一篇篇为顾客服务的乐章,被广大消费者誉为南京商界的“徐虎”、顾客的“知音”。 由于有过文艺工作的经历,李玉文对不少乐器的调音、修理和演奏都很在行。他一踏上新的工作岗位,很快就爱上了“这一行”,只要他当班,悠扬悦耳的琴声常常把顾客吸引到柜台旁。他深诸“未成曲调先有情”的道理,顾客来柜台不论买不买琴,他总是笑脸相迎,热情服务;顾客有求于他时,他总是慷慨相助,尽力而为。一次,一位从安徽来的年轻妇女拎着一把小提琴来找 His name is Li Yuwen. Like many of the “Third Old People,” he went into the factory after going to the countryside and went to the musical instrument counter of Xinjiekou department store in 1992 as an ordinary salesperson. He did not rhetoric, nor earth-shattering move, but with a wealth of social experience and unique understanding of life, with the general enthusiasm for fire and excellent service skills, wholeheartedly flapping in the work, in the ordinary three-foot counter to write An article for customer service movement, by the vast number of consumers as the Nanjing business community “Xuhu”, the customer’s “sweetheart.” Due to the experience of literary work, Li Yuwen on many musical instruments tuning, repair and performance are very good. As soon as he stepped into a new job, he soon fell in love with “this line”, as long as he was on duty, melodious melodies often attracted customers to the counter. He is deeply rooted in the “untroubled first love” truth, customers to the counter regardless of buy do not buy the piano, he always smiling faces, passionate service; customers seek him, he always generous help, do his best. Once, a young woman from Anhui came carrying a violin