以我国高校图书馆数字参考咨询服务现状为研究目标,抽取70余所国内高校图书馆为样本,通过网上调查的方法,对其数字参考咨询服务的开展程度、服务方式、服务水平和服务质量等方面进行研究;在总结所取得戍绩的同时,着重对存在的各自为政、缺乏统一规范和协调机制等主要问题提出相应的解决措施。 Taking the current situation of the digital reference service of the university library as the research goal, this paper takes more than 70 domestic university libraries as an example and conducts an online survey on the development of digital reference service, service mode, service level and service quality At the same time, the author puts forward some solutions to the main problems such as the existence of fragmentation and the lack of unified norms and coordination mechanisms.