Federal Express 公司最重要的业务之一就是对正在发运途中的包裹进行跟踪。实际上,比其跟踪能力还重要的事情还有一件——FedEx 的客户基础。为此,这家拥有133亿美元资产的公司推出了一种新的系统,使用其内部网和一个自助数据仓库帮助公司行政人员就诸如哪里应该设一个服务中心以及应该把客户每日都需要的包裹投递到哪里等事务进行准实时决策。FedEx 的官员们说,该系统将能改进客户服务并降低运营成本。FedEx 的零售部系统与支持经理 Ron Houston 说:“我们希望能把我们的服务延伸到有我们的客户的地方,我想我们现在拥有了达到这一目的的方法。”FedEx 公司维持着一个拥有46000个 One of the most important businesses of Federal Express is tracking the parcels that are in transit. In fact, there is one more important thing than its ability to track - FedEx’s customer base. To this end, this company with $13.3 billion in assets has introduced a new system that uses its intranet and a self-service data warehouse to help company executives, for example, where to set up a service center and what customers should need every day. Where the parcels are delivered, and so on, the transaction will be made in near real-time. FedEx officials said that the system will improve customer service and reduce operating costs. Ron Houston, FedEx’s retail systems and support manager, said: “We hope to extend our services to our customers. I think we now have a way to achieve this.” FedEx maintains a 46,000 One