近日,消费保接到不少OTA平台的投诉。投诉人黄小姐称:“我拨打携程客服电话预订机票,客服却把我的姓氏‘黄’写成了‘王’,导致乘机人姓氏出错而无法登机。我与携程协商,对方称不能更改乘机人信息,只能退票且退票费用需由购买人自己承担。但我电话订票的时候,客服并没有详细地与我核对姓氏是黄还是王,只是非常快速地确认了一遍全名。”无独有偶,温小姐也投诉称:“8月3日,我与王小姐同时预订了喜悦号9月25 Recently, consumer insurance received a lot of OTA platform complaints. Complainant Miss Huang said: ”I call Ctrip customer service phone booking tickets, customer service has put my last name ’yellow’ has been written as ’Wang’, resulting in the passenger surname can not go wrong check-in. I negotiated with Ctrip, the other said can not be changed Passenger information, only the refund and refund costs borne by the purchaser, but when I telephone booking, customer service did not check with me in detail is the surname is yellow or king, but very quickly confirm the full name again. “Coincidentally, Miss Wen also complained:” August 3, I booked at the same time with Miss Wang Joy No. September 25