要问服务重要不重要,相信任何一个运营商都会毫不迟疑地说,非常重要。但是,真正落实到具体问题上,运营商的服务又是怎样的呢?日前,记者本人作为一个普通的电信消费者,经历了一次颇为曲折、艰难、无望甚至愤怒的投诉过程。在此,我将忠实记录这个过程,我以为,这个过程是非常值得运营商思考并加以改进的。 It is not important to ask about the importance of service. I believe it is very important for any operator to say without hesitation. However, the actual implementation of specific issues, the operator’s service is what? Recently, the reporter himself as an ordinary telecommunications consumer, has gone through quite a tortuous, difficult, hopeless and even angry complaints process. Here, I will faithfully record the process, I think, this process is very worthwhile operators to think about and improve.