中国公司的头号问题,不是技术,不是战略,不是模式,不是体制,而是忽视了客户的心智。通过一天十几小时做客服,史玉柱了解了业务的核心,吃透了客户的心理。2004年10月,盛大公司的一批研发人员走出来寻找工作,史玉柱连忙投入2000万元网罗这批人才,开发起一款名为《征途》的游戏。作为游戏大玩家,史玉柱不只是一个简单的投资人,还是一个最用心的客服人员。虽然没有经验,但史玉柱从不担心,他需要的只是把自己与繁华的世界隔离开来,专注于研发。他 The number one issue for Chinese companies is not technology, not strategy, not mode, not system, but the customer’s mind. Passed more than ten hours a day to do customer service, Shi Yuzhu understand the core of the business, through the customer’s psychology. In October 2004, a group of R & D staff of Shanda went out to look for work. Shi Yuzhu quickly put in 20 million yuan to collect these talents and developed a game called “Journey.” As a game player, Shi Yuzhu not just a simple investor, but also the most attentive customer service staff. Although no experience, but Shi Yuzhu never worry, he just needs to separate themselves from the bustling world, focusing on research and development. he