营业员在生意成交收款找零时,还是要坚持唱收唱付,而且声音要宏亮,吐字要清楚,唱得顾客有反应。如: “收您十元。”(收款时唱收)“你买的东西一共是三元八角二分,找您六元一角八分,请点一下。”(找零时唱付) 为什么要唱收唱付呢?我体会有三个好处:一是唱过后,营业员自己思想上加深印象;二是能使顾客加深印象;三是能引起旁边等待购物顾客的注意力,避免差错,发生 When a salesperson asks for a change in his sales transaction, he or she must insist on singing and singing, and the voice must be loud and clear. Such as: “Accept 10 yuan.” (Successful when collecting money) “What you buy is a total of three yuan octagonal two points, find you six yuan eighteen minutes, please click.” (Song change pay) Why What are the three advantages of singing and singing? I have three advantages: First, the singer can deepen his impression on his own mind; Second, it can make the customer deepen the impression; Third, it can cause the attention of the waiting shopping customer to avoid the mistake.