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一、优质服务与顾客满意度的关系服务指的是不以实物而以提供劳动的形式满足他人某种特殊需要的活动。优质服务是指在符合行业标准或部门规章等通例的前提下,所提供的服务能够满足服务对象的合理需求和适常期许值,保证一定的满意度。满意度通常是顾客满足情况的一种反馈,它是对产品或者服务性能,以及产品或者服务本身的评价。对于银行而言,提供高效优质服务的目的就是提高顾客满意度。顾客满意度提高了,才能为自己创造源源
First, the relationship between quality of service and customer satisfaction Service refers to not in kind and in the form of providing labor to meet the special needs of others in the form of activities. Quality service refers to the service provided under the premise of compliance with industry standards or departmental rules and regulations, to meet the reasonable needs of service clients and allowable value, to ensure a certain degree of satisfaction. Satisfaction is generally a form of feedback on customer satisfaction, which is an assessment of a product or service’s performance, as well as the product or service itself. For banks, the purpose of providing efficient and quality service is to increase customer satisfaction. Customer satisfaction increased, in order to create their own source