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旅游业属于第三产业服务业,随着社会发展,人们生活水平提高,对自己生活质量要求提升,追求精神的充实和发展,人们在闲暇时间要去旅游,在放松精神的同时,获得知识,开拓眼界,使学生学会做一个合格的导游,具有实践带团能力,掌握地陪、全陪和景点景区导游员的带团技能和语言讲解技能,是目前培养导游的重点方向,在实际授课过程汇总,学生要了解导游服务与导游职业道德,区分团队和散客的带团服务规范,具备旅游接待过程中突发事件的预防和处理能力,学习导游服务过程中游客个别要求的处理技巧,熟悉导游业务相关知识,能在实践中担负起责任。
Tourism belongs to the tertiary industry service industry. With the social development, people’s living standards improve, their quality of life needs to be improved, the pursuit of spiritual enrichment and development, people in their spare time to travel, relax in the same time, access to knowledge, To broaden their horizons so that students learn to be a qualified tour guide with practical ability to bring the delegation to master the accompany accompany the scenic attractions guides and touring skills and language to explain skills is the focus of training guides the direction of the actual teaching process To summarize, students should understand the guide service and tour guides’ professional ethics, and differentiate the group service standard of team and individual guests. They should have the ability to prevent and deal with emergencies in the process of reception and reception, learn the handling skills required by individual tourists during the tour guide service, be familiar with Tour related business knowledge, can take responsibility in practice.