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（接上期） 呼叫中心坐席主管一定“要”做的几个方面： １、激励ＣＳＲ们，保证他们提供良好的客户服务，包括： 监督、评估ＣＳＲ的服务品质和业绩并立刻给予反馈； 对服务或业绩突出的小组或个人给予认可和奖励； 和ＣＳＲ建立一种和睦的关系； 表现出强烈的团队精神来影响
(Continued) Call center managers must “do” a few aspects: 1, motivate CSR to ensure that they provide good customer service, including: supervision, assessment of CSR’s service quality and performance and give immediate feedback; the service Or outstanding performance of the group or individuals to give recognition and rewards; and CSR to establish a harmonious relationship; showed a strong teamwork to influence