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近些年来,无论是国民经济建设还是人民的日常生活,对于用电的需求量不断增长,为此也提高了电网系统的管理难度。国网信息系统可为客户提供业务办理、信息查询等相关服务,其在一定程度上提高了国网的业务办理效率,可提高客户对于服务的满意度。但是随着市场竞争的日益激烈,要想拓展市场,必须做好客户服务。本文就国网信息系统的客户服务能力与模式转变进行分析,供相关人士参考。
In recent years, whether it is the construction of the national economy or the daily life of the people, the demand for electricity continues to increase, and this has also increased the difficulty of managing the power grid system. The State Grid Information System can provide customers with services such as business processing and information inquiries, which, to some extent, improves the efficiency of the State Grid’s business operations and can increase customer satisfaction with services. However, with the increasingly fierce market competition, if we want to expand the market, we must do a good job of customer service. This article analyzes the customer service capabilities and model changes of the State Grid Information System for reference by relevant parties.