顾客满意度调研是市场营销调研行业中发展最快的内容之一。满意的顾客会给公司带来广阔的前景,可以增加收入,降低经营成本。近年来由于经营环境似乎对企业不利,所以更须努力追求顾客满意。全球竞争日益激烈、消费者权益保护主义的兴起、平均利润的降低都对 Customer Satisfaction Survey is one of the fastest growing segments of the marketing research industry. Satisfied customers will bring great prospects for the company, you can increase revenue, reduce operating costs. In recent years, the business environment seems to be unfavorable to the enterprises, so more efforts must be made to pursue customer satisfaction. Increasing global competition, the rise of consumer protectionism, the average profit reduction are right