一、引言当今任何企业都在不同程度上依赖于一定的技术和知识才可以生存与发展,尤其当今已经进入了知识经济和信息经济的时代,现代企业之间的竞争更多的是知识与信息获取或使用能力的竞争。对企业的知识资源能否进行有效的管理,是一个企业能否在激烈的市场竞争中立于不败之地的关键。因此,知识管理成为近年来企业管理研究和应用的新方向。美国生产力和质量中心APQC(Ameri- I. INTRODUCTION Nowadays, any enterprise relies on a certain degree of technology and knowledge to survive and develop. Especially nowadays, it has entered the era of knowledge economy and information economy. The competition among modern enterprises is more knowledge and information Gain or gain competencies. Whether the enterprise’s knowledge resources can be effectively managed is the key to whether an enterprise can stay invincible in the fierce market competition. Therefore, knowledge management has become the new direction of enterprise management research and application in recent years. American Productivity and Quality Center APQC (Ameri-