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根据世界航空业研究显示,民航运输业在本国经济发展到人均GDP1000美元水平后,会呈现出快速增长的态势,且客货周转量的增长速度一般要高于国民经济的增长速度。从这个标准可以看出:民航运输已经和陆路、水路运输一起成为百姓出行的三种主要交通方式。市场需求的提升同时带动了航空公司业务的高速发展。虽然需求在不断提升,但为了争夺更多的市场分额,各个航空公司都在使尽全身解数,以期实现销售最大化。“服务质量的优劣”无疑成了旅客选择航空公司的衡量标准。近日,本刊记者走访了奥地利航空公司中国区总经理顾瀚思先生,请他谈了对航空公司服务的一些观点。
According to the study of the world aviation industry, the civil aviation transportation industry will show a rapid growth trend after its economy reaches the level of US $ 1,000 per capita. The growth rate of passenger and freight traffic volumes will generally be higher than that of the national economy. It can be seen from this standard that civil aviation transport has become the three major modes of transportation for people traveling together with land transport and water transport. The improvement of market demand has also led to the rapid development of airline business. Although demand continues to improve, in order to compete for more market share, all airlines are trying their best to maximize sales. “The quality of service ” will undoubtedly become a measure of passenger choice airline. Recently, our correspondents visited Austria Mr. Gu Han Si, general manager of China Airlines, asked him to talk about some of the views of airline services.