大家也许都有这样的经历,在照相的 时候,摄影师会教你说两个字:“茄子”;抓 住刚刚说完的那一瞬间,效果一定会令你 满意。在我们的日常服务中,“茄子”原理 同样适用。 顾客临门,首先清除大脑中的不愉快 情感。主观一点儿告诉自己:“我应该心平 气和。微笑服务是我应尽的最基本职责”。 然后再把这个信号通过眼睛以及适当的体 态语言告诉顾客:“我很乐意为您服务。” Everyone may have had such an experience. When taking pictures, the photographer will teach you the two words: “eggplant”; to seize the moment that has just been said, the effect will certainly satisfy you. The same applies to our eggplant principle in our daily service. Clients visit, first clear the unpleasant feelings in the brain. Subjectively told myself: “I should be calm. Smile service is my most basic duties.” Then tell this signal through your eyes and the appropriate body language: “I am happy to serve you.”