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我国钢铁企业面临转变发展方式的严峻形势。质量管理不能只局限于产品生产或服务提供过程,应向经营管理中渗透。关注的焦点,不仅是顾客和向顾客提供的产品或服务,还应关注相关方(投资方、员工、供方和社会)的要求、工作质量和经营业绩,也就是说今后的质量管理应向质量经营方向发展,包括方针目标管理过程、与顾客有关的过程、供方和外包方管理过程、人财物资源管理过程、设计和开发过程、产品生产和服务提供过程、产品和服务检验过程、活动、
China’s iron and steel enterprises are faced with the grim situation of changing the mode of development. Quality management can not be confined to the process of product production or service provision. It should be infiltrated into operation and management. The focus of attention is not only on customers and products or services provided to customers, but on the requirements, quality of work and business performance of the interested parties (investors, employees, suppliers and the community), which means that future quality management should Quality management direction, including the principle of target management process, customer-related processes, supplier and outsource management process, human resource management process, design and development process, product manufacturing and service delivery process, product and service inspection process, activities ,