商场里封闭式的柜台布置正在逐渐消失,取而代之的是顾客自己动手自我服务的售货方式;然而与此同时,使商店管理人员感到头痛的是商品损失增加。据美国有关部门调查,1992年美国零售商业盗窃上升6％,损失金额约占全年销售总值的2％,达240亿美元,而其中来自“顾客”(指佯为顾客而乘机偷窃商品的人)的盗窃为93亿美元,成为商品损失的主要因素。 Closed counter arrangements in shopping malls are gradually disappearing and replaced by customer self-service selling methods; however, at the same time, what makes store managers feel headache is increased product loss. According to a survey conducted by the relevant U.S. agencies, retail thefts in the United States rose by 6% in 1992, and the loss amounted to about 2% of the total sales value of the year, reaching 24 billion U.S. dollars, of which “customers” (referring to stealing goods for customers by taking advantage of the goods) The theft of humans was 9.3 billion U.S. dollars, which was a major factor in the loss of goods.