2011年即将成为历史,新的一年不经意间就这么来了。岁末意味着一个阶段的结束,同时预示着一个新阶段的开始。由此,年年都需要的总结又要开始,上年提过的不能小觑年终总结的话题也要重提。年终总结看似平常,其实关乎企业管理。因为,它是企业找问题、定方 2011 is about to become history, the new year inadvertently came. The end of the year means the end of one phase, at the same time heralding the beginning of a new phase. As a result, the summing up of the year-end needs to start again, the last year mentioned can not be underestimated the subject of the year-end summary should be repeated. End of the year summary may seem normal, in fact, related to business management. Because it is the business to find the problem, set the party