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目的:探讨中医院门诊药房开展药学咨询服务的效果及临床体会。方法:选取2014年7月~2016年8月期间中医院门诊药房接待的2448例咨询患者作为研究对象,比较药学咨询服务开展前(2014年7月~2015年7月,1224例患者)和药学咨询服务开展后(2015年8月~2016年8月,1224例患者)患者对门诊药房调配服务、用药咨询服务、等候时间、服务流程等方面满意度及特需药品短缺率。结果:与药学咨询服务开展前相比,药学咨询服务开展后患者对门诊药房调配服务、用药咨询服务、等候时间、服务流程等方面满意度均明显提高(P<0.05);与药学咨询服务开展前相比,药学咨询服务开展后特需药品短缺率显著降低(P<0.05)。结论:药学咨询服务应用于中医院门诊药房,能够明显提高患者对门诊药房服务的满意度,有效避免特需药品短缺的发生。
Objective: To explore the effect and clinical experience of pharmacy consulting service carried out by outpatient pharmacy in Chinese medicine hospital. Methods: A total of 2448 patients admitted from outpatient pharmacy in Chinese Medicine Hospital from July 2014 to August 2016 were selected as research subjects. Before the consultation of pharmacy services (1224 patients from July 2014 to July 2015) and pharmacy After the consultation service was carried out (from August 2015 to August 2016, 1224 patients), the patient satisfaction with outpatient pharmacy deployment services, medication counseling services, waiting time, service procedures and the special shortage of drug products. Results: Compared with those before the pharmacy consulting service, the satisfaction of pharmacy consulting service, medication consultation service, waiting time and service flow were significantly improved after the pharmacy consulting service was carried out (P <0.05). Compared with the pharmacy consulting service Compared with the former, the shortages of specialty drugs after the launch of the pharmacy consulting service were significantly lower (P <0.05). Conclusion: The application of pharmacy consulting service to outpatient pharmacies in TCM hospitals can significantly improve patient satisfaction with outpatient pharmacy services and effectively prevent the shortage of specialties.