美国一位政治家曾经说过:“我们处于一个易受攻击的社会地位,灾难每年似乎正在成倍增长,如果我们对危机处理不给以迫切与足够的重视,我们就会失职。”的确,在现实生活中,危机如同驱不散的幽灵始终追随着我们。可以说,任何一个组织、任何一个领导者都处于危机的包围之中。特别是在当前社会转型阶段,各种矛盾冲突逐步暴露出来,甚至在一定条件下有可能激化。危机如果处 A U.S. politician once said: “We are in a vulnerable social position. Disasters seem to have doubled every year. If we fail to pay enough attention to the crisis, we will lose our job.” " Indeed, in real life, the ghost of the crisis is always following us. Can be said that any one organization, any one leader is surrounded by the crisis. Especially in the current stage of social transformation, various conflicts and conflicts have gradually been exposed and may even intensify under certain conditions. Crisis if at