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为了促进邮政通信质量的提高和局容局貌的根本改观,为了便于各局之间的评比,邮政总局拟定了《邮政服务机构局容局貌管理考核评定办法》(以下简称《办法》,请见文献[1])。《办法》的贯彻,对创建文明单位起了很好的促进作用。然而我们知道,“服务”和“局容局貌”的好坏都是模糊概念,而要对一个模糊概念进行评判,可以运用模糊数学的思想方法来进行定量的考核。
In order to promote the improvement of the quality of postal communication and the fundamental improvement of the appearance of postal service, in order to facilitate the comparison among offices, the General Post Office has formulated the Measures for the Examination and Assessment of Post Office Administrative Functions (hereinafter referred to as the Measures) Literature [1]). The implementation of the Measures has played a very good role in promoting the establishment of civilized units. However, we know that “service” and “appearance of appearances” are vague concepts. To judge a vague concept, we can make use of the method of fuzzy mathematics to conduct quantitative assessment.