论文部分内容阅读
航空公司投诉率及投诉情况统计机场投诉类型投诉类型收运行李安全检查其它合计受理件数1236对销售代理人投诉类型投诉类型售票服务售票差错航班信息沟通收费不规范其它合计受理件数113117航空公司投诉类型及比例序号 投诉类型 投诉件数 比例(%)航班不正常服务航班延误
Airline Complaint Rate and Complaint Statistics Airport Complaint Type Complaint Type Baggage Check Safety Other Total Number of Closure 1236 Sales Agent Complaint Type Complaint Type Ticketing Service Ticketing Error Flight Information Communication Charge Non-standard Other Total Number Accepted 113117 Type of Airline Complaint And Proportion No. Complaint Type Number of Complaints (%) Flight Abnormal Service Flight Delays