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根据旅游管理专业应用型人才培养的要求,《饭店服务学》课程的传统教学内容应围绕培养要求与课程特点并结合旅游管理专业本科层次的学生就业需求进行重新设计。基于高星级饭店各个主要岗位的工作任务与工作流程进行课程内容安排,主要突出学生的技术掌握与能力训练,帮助学生从岗位需求的角度掌握饭店服务管理的技能与方法。基于此,从高星级饭店主要工作岗位能力需求出发,针对《饭店服务学》的教学进行基于工作过程系统化的设计。
According to the requirements of training applied talents in tourism management specialty, the traditional teaching contents of “hotel service science” should be redesigned according to the demand of training and the characteristics of the curriculum combined with the employment demand of students majoring in tourism management. Based on the work tasks and work flow of each major post of high-star hotel, the course content arrangement mainly focuses on the students’ technical mastery and ability training to help students grasp the skills and methods of hotel service management from the perspective of post demand. Based on this, starting from the demand of high-star hotel’s main job ability, the systematic design based on the working process is aimed at the teaching of “hotel service”.