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如何贴近客户，提高他们对信息产品和服务的满意程度，是网络信息服务业生存和发展的基本条件。本文阐述了客户化时代的基本含义，分析了网络信息服务业的客户结构和客户类型，旨在促进我国网络信息服务业的健康发展。
How to get close to customers and improve their satisfaction with information products and services are the basic conditions for the survival and development of the network information service industry. This article expounds the basic meaning of the era of customization, analyzes the customer structure and customer types of the network information service industry, and aims to promote the healthy development of the network information service industry in our country.