窗口行业的工作面对广大群众，涉及千家万户。窗口行业服务质量的好坏，必须以服务对象满意与否为主要标准。去年，一些单位推出的社会服务承诺制，就是一种通过公开服务标准，加强社会监督，促进行风建设的有效形式。我们北京供电局在这方面做出了一些有益的尝试，取得了令人 Work in the window industry faces the masses and involves millions of households. Window quality of service industry is good or bad, the client must be satisfied or not as the main standard. Last year, the promised system of social service promulgated by some units was an effective form of public service standard through which we enhanced social supervision and promoted the construction of business ethics. We Beijing Power Supply Bureau made some useful attempts in this regard, and achieved impressive