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社会福利工作长期被认为是一种具有高度压力的职业,其中,激发员工们履行更多的责任和义务是理解个人与集体绩效的核心。当面对影响员工工作动力的负面组织因素时,如缺乏晋升机会、繁文缛节以及理想与现实的巨大差距等,对管理层来说更为重要的是要激励其员工,使之更能够为客户提供有意义的和令人满意的服务。已有研究表明,公共服务动机更高的员工会响应号召投身于利他性的亲社会行动。本研究利用从韩国社会福利工作者那里收集到的数据,考察一组与工作有关的因素对员工的公共服务动机水平的影响。研究结果显示,工作意义认知、专业的工作投入度以及情感承诺等因素全都对公共服务动机水平有影响,从而表明,关注职业特点和公共服务动机的动态变化的特性,对于压力巨大的一线职业而言很重要。
Social welfare work has long been considered a highly stressful profession in which motivating employees to fulfill more responsibilities and obligations is at the core of understanding individual and collective performance. In the face of negative organizational factors that affect employee motivation, such as the lack of promotion opportunities, red tape, and the large gap between ideal and reality, it is even more important for management to motivate their employees to be more able to provide them to their customers Meaningful and satisfying service. Studies have shown that employees with higher public service motivations will respond to calls for altruistic pro-social action. This study uses data collected from social welfare workers in Korea to examine the impact of a group of work-related factors on employees’ level of public service motivation. The results show that all the factors such as job meaning cognition, professional job involvement and affective commitment have an impact on the level of motivation of public service, which shows that the dynamic characteristics of paying attention to job characteristics and motivation of public service can not be ignored for the first- In terms of very important.