系统集成不仅仅是硬件、系统软件、应用软件和其他解决方案的有机结合,实际不蕴含着更广泛的内涵,它还包括企业的管理模式、管理经验、企业业务流程等软环境的因素。在这样复杂的过程中,用户应持什么样的态度和采取哪些行之有效的方法,才能保证系统集成的成功,换言之,什么样的用户才是一个合格的用户呢? System integration is not only an organic combination of hardware, system software, application software and other solutions, but does not imply a broader connotation. It also includes such factors as the management mode of an enterprise, management experience, and business processes and other soft environments. In such a complicated process, what kind of attitude should the user hold and what effective measures should be taken to ensure the success of system integration? In other words, what kind of user is a qualified user?