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针对上海市当下各大医院日门急诊量破万已成常态,医务人员超负荷工作压力巨大,医患沟通不善极易诱发矛盾等情况,上海市卫生计生委以推进医务社工和医院志愿者工作为抓手,动员社会力量参与医疗卫生服务,预防化解医患矛盾,构建和谐医患关系,努力提升上海医疗服务的人文内涵,为深化医改创建社会支持系统。截至2014年,该市已有152家医院开展了医务社工工作,35家单位创建成为上海市志愿者服务基地,医务志愿者逾5万人,服务患者
For the major hospitals in Shanghai at present, the emergency department of the amount of breaking the million has become the norm, a huge workload of medical staff overloaded, doctors and patients can easily lead to poor communication problems such as conflict, the Shanghai Health and Family Planning Commission to promote the medical social workers and hospital volunteers work As the starting point, mobilize social forces to participate in medical and health services, prevent and resolve contradictions between doctors and patients, build a harmonious relationship between doctors and patients, work hard to enhance the humanistic connotation of Shanghai’s medical services, and create a social support system for further medical reform. As of 2014, 152 hospitals in the city have started medical social work, 35 units have been set up as volunteer service bases in Shanghai, more than 50,000 medical volunteers have been serving patients