我国应加快推进金融消费纠纷ADR机制的建设,建立金融机构内部投诉处理机制,成立专司金融消费纠纷非诉讼解决职能机构,丰富完善专业的金融仲裁机制,积极履行对金融消费纠纷处置工作的监督管理职责金融消费纠纷ADR(Alternative Dispute Resolution)机制是指除诉讼手段以外的,涵盖协商和解、调解、仲裁 China should speed up the construction of the ADR mechanism for financial consumer disputes, establish a mechanism for handling complaints internally within financial institutions, set up non-litigation and litigation function institutions for financial consumer disputes, enrich and perfect professional financial arbitration mechanisms, and actively supervise the handling of financial consumer disputes Management Responsibilities Financial Dispute Resolution ADR (Alternative Dispute Resolution) mechanism refers to the means other than litigation, including negotiation settlement, mediation, arbitration